Thank you for shopping at SOUQ. We appreciate your business and want to ensure your satisfaction with our products. Please review our refund policy carefully before making a purchase.
1. Eligibility for Refund
We offer refunds under the following conditions:
a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 Days of receiving your order. We will arrange for a replacement or issue a refund after confirming the issue.
b. Incorrect Item Received: If you receive the wrong item, please contact us within 7 days of receiving your order. We will provide instructions for the return of the incorrect item and ship the correct item to you promptly.
c. Unfulfilled Orders: In the event that we are unable to fulfill your order, we will issue a full refund.
2. Refund Process
To initiate a refund, please follow these steps:
a. Contact Customer Support: Email our customer support team at
lahorideals2.pk@gmail.com with your order number and a detailed description of the issue.
b. Return Authorization: If applicable, our customer support team will provide you with a return authorization and instructions on returning the product.
c. Return the Product: Ship the product back to us following the provided instructions. Please ensure that the product is securely packaged.
d. Refund Processing: Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within 7 Days. The refund will be issued to the original payment method.
3. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
By making a purchase from SOUQ, you acknowledge and agree to our refund policy.